YOUR SERVICE ENQUIRY
Tell us what you hear and where water flows.
Note whether you hear a pump and whether water reaches the cup or hot-water outlet. Include whether all drinks are affected. Check the tank level and position only as described in your machine’s owner instructions; the symptom alone does not identify a pump failure.
When to start a conversation
- A pump is audible but water does not flow
- Brewing or hot-water flow has changed
- The machine is silent during a brew attempt
Include your machine brand, model, the symptoms and your suburb. Service availability and arrangements are discussed with our Kempton Park workshop.

